(F&F05) (T&S) The Role of Intelligence in Trust & Safety's Success

While algorithms, operational rigor, and thoughtful policy creation play a critical role in Trust & Safety's success, intelligence has a special role in keeping the Trust and Safety team ahead of the curve. Bad actors are getting more sophisticated in circumventing safety mechanisms, but eventually, they work collaboratively to establish procedures & techniques. Intelligence work brings these inside chatters to Trust and Safety, thus allowing teams to identify the gaps in their protections and close them before being exploited by bad actors. This talk will walk the audience through some of the more sophisticated evasion techniques and how intelligence helps platforms keep their users safe.